Overview

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

Liability of Return Shipping Fee

  1. In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer’s return shipping fee.
  2. In the scenario of the buyer’s change of mind, buyer shall get seller’s consent prior to the return request and buyer will bear the return shipping fee.
  3. In the scenario where both seller-buyer disputing the party liable for the return shipping fee, EatsyFarm at its sole discretion will determine the party liable for the return shipping fee.

Refunds

Buyer will only be refunded after the seller has received the returned Item. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.

Late or Missing Refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact the seller.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Communication Between Buyer and Seller

EatsyFarm encourages Users to communicate with each other in the event where problem arises in a transaction. As EatsyFarm is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.

Need help?

If you have any queries related to refunds and returns, please contact Customer Services at info@eatsyfarm.com